Privacy Policy

I want to thank you for being on this page, that means that your data matters to you, and you want to know where it goes and who collects it.

In compliance with the provisions of Law No. 29733, Personal Data Protection Law and its regulations approved by Supreme Decree No. 003-2013-JUS (hereinafter, "the Law"), Descubre Viajeras wishes to inform all its users of the policy applicable to the processing of their personal data (hereinafter, "the Policy").

1.- ON THE USE OF THE WEB SITE, ACCEPTANCE OF TERMS AND CONDITIONS

this site https://descubreviajeras.com belongs to IMPACTA EVENTS & TRAVEL S.A. who is identified with RUC 20509471496

This Policy, which is available to the general public, is intended to inform our users the conditions on how Descubre Viajeras treats personal data obtained through our various channels, such as through virtual forms and / or landings implemented on our website, detailing the purposes of such treatment, the circumstances of transfer to third parties and the rights of the User regarding their personal information.

2.- REQUESTED DATA

Our website, virtual forms or corresponding channels (e.g. WhatsApp), may capture and/or manage personal information, for example: name, address, telephone, email address, address, your IP address, information you choose to provide us, your opinion in case you decide to leave your comments or suggestions in surveys, your tastes or preferences in case you voluntarily accept some of the cookies implemented on our website, among others.

Once you provide your personal data, they will be kept in different secure media that technology allows and their access will be limited exclusively to natural or legal persons who require it in order to fulfill the purposes described above. In case of requirement of any authority, your personal data may be made available to them, in strict compliance with the Law.

The processing of the personal data you have given us will be carried out in accordance with these guidelines, so by reading this document, it is understood that you have been informed about the conditions of the processing of your information, which will be carried out until you revoke your consent, request the cancellation or opposition of your information, in accordance with the provisions of paragraph 6 or until such information is no longer necessary.

We inform the User that:

If you choose to purchase our products or become a member of our services, your personal data will be incorporated into the Customer database owned by Descubre Viajeras.

3.- PURPOSE OF OBTAINING PERSONAL DATA

Descubre Viajeras will process your personal data for the following purposes:

• Manage the commercial actions of the products and/or services requested by the user.
• Contact the user to send information related to the products and/or services offered, requested and/or contracted.
• To provide the services contracted by our clients, according to the terms and conditions accepted and the contract signed.
• To grant benefits to our customers within the framework of loyalty programs, when applicable.
• Manage web user lists and/or forms.

As mentioned above, the data collection forms may contain some mandatory fields, which is based on the need for your information to manage the various products and / or services offered by Descubra ViajerasIf you choose not to provide us with your information, we may not be able to do so. If you choose to enter data, the user declares and certifies that they correspond to your person and that they are true, accurate, authentic, complete, and correct; and that you are of legal age.

With respect to users who hold a credit or debit card, and who use the payment link, which is provided through the gateway provided by Niubiz to perform a financial transaction, we inform you that Niubiz treats your data on behalf of a holder of the database that may well be the issuer of your card or the merchant of which you are a customer; In this sense, Niubiz will use your personal data only to carry out monitoring and fraud detection activities, as well as other activities related to the prevention of illicit or fraudulent activities or other purposes commissioned by the holder of the personal data bank, about which you can obtain more information by accessing the privacy policies made available to you by the holder of the personal data bank.

MOBILE COMMUNICATIONS: CALLS, SMS AND AUTOMATED NOTIFICATIONS

Descubre Viajeras may contact users through mobile communications, including SMS text messages, phone calls, WhatsApp messages, and automated voice calls, for purposes related to travel services, appointment confirmations, itinerary delivery, booking updates, customer support, and follow-up of travel requests submitted through our website.

4.1 Consent to Receive SMS Messages

By providing your phone number on any of our web forms, the user gives express and voluntary consent to receive:

• SMS notifications

• Travel updates

• Itinerary information

• Appointment reminders

• Travel service confirmations

• Occasional promotional offers related to travel services

Message and data rates may apply depending on the User’s mobile carrier.

Users may opt out of SMS communications at any time by replying STOP.
For assistance, Users may reply HELP..

4.2 Consent to Receive Phone Calls and Automated Voice Communications

The User also consents to receive phone calls from Descubre Viajeras, including calls made through automated dialing systems or Voice AI assistants, for purposes such as:

• Confirming appointments

• Providing travel information

• Following up on travel requests

• Answering booking or itinerary questions

Users may request to stop receiving phone calls at any time by contacting hola@descubreviajeras.com.

4.3 Use of Mobile Data

Your phone number will be used exclusively to provide the services requested as:

• send notifications related your travel quote

• send communications related to your travel process

• and deliver customer support

Descubre Viajeras does not sell, rent, or share phone numbers with third parties for unrelated marketing purposes.

5.- COOKIES, PIXELES Y OTROS

5.1 Sobre las cookies

We may use "cookies" to confirm your identification, personalize your access to this site and review your use of this site for the purpose of improving your browsing and functionality conditions. A cookie is a small file stored on your computer to keep track of movements within this site, such as home page visits, and advertising. Cookies are associated only with an anonymous user and that user's computer. The user can change their Internet preferences to refuse the use of cookies.

5.2 About the pixels

As part of the operation of our website and the services offered on it, we work with the collaboration of third parties with whom we share your data to ensure that your experience on our website is increasingly better and more personalized, while protecting your personal information. Below, we explain what their participation implies:

Pixels: Through fragments called ''pixels'', used by Facebook Inc. and Google Inc. whose servers are located in the United States, we can know how you use our website and services offered on this, the purchase you make and the ads you see. In this way, your data helps us to: Show you ads that might interest you on Facebook (or Instagram, Messenger or any other Facebook service) and Google; Measure and analyze the effectiveness of our website, application, landigns and ads. In that sense, we tell you that we can use the personal information you provided us on this website, application or landing, to identify you on Facebook (or Instagram, Messenger or any other Facebook service), as well as Google, in order to show you ads that are even more relevant to you. It should be noted that Facebook and Google will not share your personal information and will delete it immediately after the matching process is completed.

5.3 Go High Level (CRM, SMS, Llamadas y Automatización)

Utilizamos Go High Level como nuestra plataforma de gestión de relaciones con el cliente (CRM) y comunicaciones. Al enviar su información personal a través de nuestros formularios, usted reconoce y acepta que sus datos pueden ser procesados mediante Go High Level para los siguientes fines:

• Envío de notificaciones por SMS, actualizaciones de viaje, recordatorios de citas, información de itinerarios y confirmaciones de servicios.

• Envío de correos electrónicos (automatizados o manuales) relacionados con su solicitud de viaje, reserva o soporte al cliente.

• Realización de llamadas telefónicas, incluyendo llamadas realizadas mediante sistemas automáticos de marcación o asistentes de voz (Voice AI), con el fin de confirmar citas, proporcionar detalles de viaje o dar seguimiento a sus consultas.

• Gestión de sus preferencias de consentimiento, historial de comunicaciones y perfil de cliente dentro de nuestro sistema CRM.

• Envío de información relevante sobre los productos y servicios que ha solicitado o demostrado interés.

Pueden aplicarse tarifas de mensajes y datos según su operador móvil.
Usted puede darse de baja de las comunicaciones por SMS en cualquier momento respondiendo STOP, y puede solicitar asistencia respondiendo HELP..

Su información personal será utilizada exclusivamente para la prestación de servicios turísticos y comunicaciones relacionadas, y no será vendida ni compartida con terceros ajenos a esta finalidad.

6. - LINKS TO THIRD PARTIES

This website may contain links to other third party sites that may be of interest to you. Once you click on these links and leave our page, your landings and / or virtual form Descubre Viajeras no longer have control over the site to which the user is redirected and therefore we are not responsible for the terms or privacy and data protection in these other third party sites. These sites are subject to their own privacy policies so it is advisable that the User consults them to confirm that you agree with them.

7.- EXERCISE OF THE RIGHTS OF REVOCATION, RECTIFICATION, ACCESS, CANCELLATION AND OPPOSITION OF THE DATA

The user may at any time revoke the consent expressly granted, as well as to limit the use or disclosure of your personal data. To do so, as the owner of your personal data, you may contact us at hola@descubreviajeras.com This way, Descubre Viajeras will remove the information provided by you from our database in an immediate period of time.

If you only wish to modify any of the information provided (change of address, telephone number, etc.), you may also do so by writing to the aforementioned e-mail address.

8.- DATA RETENTION PERIOD AND SECURITY MEASURES

Validity

Personal Data that is stored, used or transmitted will remain in the Databases of Descubre Viajeras for the time necessary to fulfill the purposes set forth in this Policy. In the case of customers and former customers, employees, contractors and suppliers, their personal data related to the fulfillment or execution of their business relationship will be kept at least for the term provided by the applicable regulations.

Security

Descubre Viajeras, uses an automated CMR database system, which allows you to update data, register or cancel and, above all, protect the registered data. Likewise, Descubre Viajeras has established additional measures in order to reinforce the confidentiality and integrity of the information in its organization. Continuously maintaining supervision, control and evaluation of processes to ensure respect for data privacy.

9. ACCEPTANCE AND CONSENT

The User declares to have been informed of the conditions regarding the protection of personal data, accepting and consenting to its processing by Descubre Viajeras in the manner and for the purposes indicated in the legal notice.

10-MODIFICATIONS TO OUR PRIVACY POLICIES

Descubre Viajeras, reserves the right to modify, rectify, alter, add or delete any point of this document at any time and without prior notice, being your responsibility to keep yourself informed of the same for a proper administration of your information.